Here are the answers to the most frequently asked questions.
Didn't find what you were looking for? you can always email us!
Do you have physical locations?
MOGGA is an online shop for fine jewelery, so there is no physical locations.
Since our costumers first meet our products online only, we put huge efforts in creating the best content, photos and videos to emphasize the high quality of our pieces.
We carefully inspect every item so that it will be sent to you with a perfect level of finish. Therefore, we will be happy to take responsibility for our work and you can contact us at any time with every issue.
Do you allow refunds and order cancellations?
Cancelation of a transaction is possible within just two business days from the date of purchase.
Cancelation of a transaction worth more than 800$ is forbidden by law, but you will be allowed to receive a credit to the site (except for items which were personalized from original ready-to-ship listings).
Can i replace my items or get future store credit?
Exchange of an item and receiving a credit for the site is possible for up to 14 business days from the date of package receipt, provided that the item is returned in its original packaging and that no use or defect has been made in it.
Returns or exchanges will be reduced of shipping cost, customs costs, handling fees and other fees.
It is not possible to exchange / get credit or cancel in any case where changes have been made to the jewelry (size, color and type of gold) or any custom order, if you want to return or exchange such an item please contact us.
Can i customize items?Yes you can!
We at MOGGA Jewels believe in creating a special moment for you!
We understand people may have different definitions (and sizes) of beauty - so know that all features can be customized to fit yours!
Just contact us at firstname.lastname@example.org if you wish to make changes.
Price may differ and shipping may take a bit longer - but worth that rare moment of joy.
Are all items comes with an international certification?
Each of our jewelery items comes with a top international gemological lab certification (IGL) and went through precise inspection to authenticate the highest quality of our work and materials.
A copy of each piece certification can be found in the products image grids.
The original one will be sent and arrive to you packed with your new piece.
Do you use express shipping?
We at MOGGA make international shipments in cooperation with DHL Express Shipping.
Each delivery is insured and arrives directly at the customer's chosen address.
Therefore, it is important that you fill in the correct and detailed address and make sure there is someone available to receive the shipment.
You can also fill in a workplace address as long as there is someone to receive the package on your behalf.
It is recommended and important to indicate the name of the person who will receive the shipment if it is not you.
An item that is in stock and has not been changed will arrive to you within 2-7 business days (delays may apply to remote areas).
An item that has undergone changes or that has been made in a personal design, will ship within 28 business days of placing the order in addition to the delivery times. This period of time allows us to manufacture the item with personal attention and emphasis to requests and with reference to all stages of the work process involved.
Are you active on social media?
Do you do special promotions on items?
Yes we do.
From time to time we give special limited offers on certain items on the store. look for the sale badge on the item main photo.
Are all diamonds and gemstones conflict free?
Yes, we work only with conflict free diamonds and stones.
We at MOGGA believe our art should make the world a better place!
Do you have payment programs (installments/BNPL)?
Yes we do!
Credit Cards - you can get up to 6 payment Installments through acceptable credit cards.
PayPal - Use Direct payments or BNPL through your PayPal account in the countries that are available for the service.
Etsy Payments - Get each products directly from the Etsy store (MOGGAJewels) and use Etsy's BNPL and other payments systems.
For any other questions or help please email directly.